Services & Refund Policy
Rendon & Co. is a strategy and business development advisory firm supporting mission-driven organizations, nonprofits, and women-owned businesses.
Our services are designed to provide clarity, structure, and actionable direction, not generic advice or guarantees of implementation.
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Core Service Categories
1. Strategic Advisory & Business Development
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Growth strategy assessments
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Business development planning
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Decision-making frameworks for founders and leadership teams
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Strategic roadmapping and prioritization
2. Brand, Marketing & Visibility Strategy
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Brand positioning and messaging strategy
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Digital presence audits (website, content, visibility channels)
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Marketing strategy aligned with business goals (not trends)
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Thought leadership and visibility planning
3. Organizational & Operational Clarity
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Systems and workflow recommendations
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Role clarity and delegation frameworks
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Strategic support during transitions or scale phases
Important Note:
Rendon & Co. provides strategic guidance and advisory services. We do not guarantee specific revenue outcomes, funding results, or business performance, as results depend on execution, market conditions, and client decisions.
Compensation
Payment in advance is required for all services.
Due to the nature of strategic advisory services, all payments to Rendon & Co. are non-refundable once services have begun.
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This includes:
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Strategy sessions
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Assessments and audits
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Retainers and advisory packages
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Digital strategy deliverables
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Once time has been reserved, research conducted, or work has commenced, refunds are not available.
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Cancellations & Rescheduling
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Sessions may be rescheduled with a minimum of 48 hours’ notice.
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Cancellations or no-shows with less than 48 hours’ notice are forfeited and will not be rescheduled or refunded.
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In rare cases of emergencies, rescheduling may be considered at Rendon & Co.’s discretion.
Retainers & Ongoing Engagements
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Retainer agreements require a minimum commitment period as outlined in the service agreement.
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Early termination by the client does not result in a refund of paid fees.
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Services will continue through the paid period unless otherwise agreed in writing.
Digital Products & Materials
All digital deliverables, frameworks, documents, and strategy materials are non-refundable and non-transferable once delivered.
Cancellation of Services
All agreements may be terminated with or without cause by either party upon thirty (30) days' written notice. All services provided in advance will be charged upon early termination.
CONTENT MATERIALS
The Client must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Gabby Rendon Marketing cannot accept responsibility for any copyright infringements resulting from materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Gabby Rendon Marketing will prepare the Content Materials that correspond to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, Gabby Rendon Marketing will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The Client will then have 2 additional revisions to provide changes and final approval.
Gabby Rendon Marketing grants the Client the complete rights to display, publish, sell, and reproduce the Content Materials in any form.
REVISIONS
We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $175.00 per hour.
PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS
Any time frames or estimates we provide are contingent upon your full cooperation and the complete and final content in photography for the work pages.
During development, a certain amount of feedback is required to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be available daily to expedite the feedback process.
If The Client fails to provide content materials, pictures, or any other information that would cause a delay of over 3 days in the project, a 10-day waiting period will be imposed to reinstate your project into the pipeline.
On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.
Once the final revision is approved, work cannot be subsequently rejected, and the contract will be considered complete. The Client will receive website files, logins, and passwords for their website.
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The Client must obtain all necessary permissions and authorities for the use of all copy, graphic images, registered company logos, names, trademarks, or any other materials supplied to us.
Gabby Rendon Marketing will not be responsible for any claims or legal actions related to the content, graphic images, videos, registered company logos, names, trademarks, or any other material supplied to us for your website.
LICENSING
Once the website is published, Gabby Rendon Marketing grants the Client the license to use the website and its related software and content for the life of the website.
NON-DISCLOSURE
Gabby Rendon Marketing (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.
ADDITIONAL EXPENSES
Any additional expense, including but not limited to the purchase of templates, third-party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses, is the sole responsibility of the Client. In exceptional circumstances, additional expenses may be included in the monthly payment as a courtesy to the client.
CONTACT
Gabby Rendon welcomes your questions or comments regarding our Services & Refund policies:
Gabby Rendon Marketing LLC
10780 Westview Dr, Ste F #549
Houston, Texas 77043
Email Address:
Phone Number:
6072358674